Bingo Plus is committed to protecting the personal information entrusted to us by our guests. The Personal Information Protection and Electronic Documents Act (PIPEDA) applies to information collected by Bingo Plus during its commercial activities as well as other applicable laws.
Bingo Plus’s privacy statement governs the collection, use, disclosure, and retention of your personal information. It explains what types of personal information is collected from our guests, how it may be used, and how you can access your personal information or ask us questions about our privacy practices.
This policy governs our practices with respect to personal information that we collect from our guests through our products, services, including our website.
WHAT IS PERSONAL INFORMATION
Under applicable privacy law(s), ‘personal information’ means recorded information about an identifiable individual. Bingo Plus may collect the following types of personal information:
Identity information, including, first and last name.
Contact information, including your address, email address, phone number.
Transaction information, like play history, and customer service history
Bingo Plus may collect your information for the administration of Loyalty Programs, or regulatory obligations. In each instance, we include a ‘Notice of Collection’ that describes exactly why we are collecting the information, how your personal information will be used, by whom, and why, as detailed below:
Bingo Plus collects personal information to better serve our guests and provide a memorable player experience tailored to you. When you request to be a part of the Bingo Plus Loyalty program, we collect your personal information to offer promotional materials, to deliver marketing information, and to ensure that our guests are uniquely identifiable to access their loyalty account which allows our guests to control and monitor their loyalty points, play, and upcoming events
We may collect our guests’ information and transaction history to create a better gaming experience for our guests and improve our product offerings.
We may collect our guests’ personal information to ensure that we comply with applicable laws and maintain the integrity of our operations. Through collecting our guests’ personal information, we ensure that our guests are eligible to win prizes, the physical security of our guests and premises are maintained through surveillance.
Bingo Plus may disclose your personal information to our marketing partners. In all cases, our third-party partners are contractually obligated to protect your personal information and Bingo Plus will not be responsible for any misuse of that information. Bingo Plus or its vendors will not sell, rent, or lease your personal information.
In some cases, we may be required to disclose your personal information to fulfill our regulatory obligations, or to law enforcement where required by law. The Alcohol and Gaming Commission of Ontario regulates gaming in Ontario, and as such may require access to your personal information in the commission of its duties as regulator.
All records are retained in accordance with the Bingo Plus Records Retention Policy and every effort is made to ensure that personal information retained by Bingo Plus is up to date, accurate and complete. Any records no longer required are retained per our records retention policy and securely destroyed, unless otherwise requested by our guests
Access to personal information is strictly controlled for those employees who administer programs like marketing programs, loyalty or promotional programs.
Your rights are important to Bingo Plus. At any time, you may access your Loyalty Club account and update your information, as well as update your preferences. At any time, you may access your personal information and you may request corrections to your personal information entrusted to us. Please contact the Bingo Plus management via email, or per the contact information shown below. At any time, you may request or ‘opt-out’ of communications from Bingo Plus either by phone, in person, or by clicking the ‘unsubscribe’ link in emails (if applicable) generated by Bingo Plus and sent to you. Bingo Plus will not send you emails or text messages unless you have provided consent and/or ‘opted-in.’
The Bingo Plus website uses cookies. Cookies are text files placed on a device when a user visits a website. Cookies may be temporary, or permanent- for example when you save your username on a website, it is considered a ‘persistent’ or ‘permanent’ cookie. Bingo Plus uses cookies, but third parties may also use cookies (advertising/marketing partners). Cookies are used to improve the customer service experience when using our website by improving your access to our site. For example, cookies allow a more seamless and quick experience when logging into your account(s), if applicable.
If you have any questions at all regarding our Privacy Policy, please contact Management at Bingo Plus by phone, email, or mail:
